Hi
Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type msinfo32 Line 9
System SKU: N6K07EA#ABU
Please do not post Serial Numbers.
If you can open a CMD screen and type getmac something like this should show...
C:\>getmac
Physical Address Transport Name
=================== ==========================================================
48-48-48-48-48-27 \Device\Tcpip_
B0-B0-B0-B0-BO-28 Media disconnected
48-48-48-48-48-28 Media disconnected
From the above requests we can move forward. To this...
Copy, Paste and Save in Notepad, as LBB2Z.bat and double click to run.
Post anything non-personal, but relevant please.
@ECHO OFF
getmac
PAUSE
netsh wlan show interfaces
PAUSE
netsh wlan show drivers
PAUSE
1 step at a time please.
if in doubt please ask.