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06-21-2021 09:50 AM
I turned on my computer today and tried to connect my headset to the computer, but bluetooth was nowhere to be found. I use bluetooth every day and so it's strange for it to completely dissapear like this.
The on/off switch in windows' bluetooth settings is gone
The bluetooth category in Device Manager is gone (even when I enable "show hidden devices")
I have tried restarting my computer, with no avail. I've tried every tutorial I can find online, and none work.
It can't possibly be damage to the hardware because I used bluetooth right before turning off my computer for the night. Someone help...
06-21-2021 10:09 AM - edited 06-21-2021 10:10 AM
See if the info at the link below is of help to you...
Below are the links to the latest WiFi and Bluetooth drivers for the RTL8822BE wifi card...
If you post the hardware ID for the unknown device in your screenshot, I will see if I can find the driver you need for it.
Use this guide for how to find the hardware ID for a device...
06-21-2021 12:15 PM
If you want the driver in your screenshot, What's the unknown device ID?
As far as the Bluetooth is concerned...The RTL8822CE is probably the worst model wifi card in the world.
Nothing but issues.
The only other suggestion I can offer other than to reinstall W10, would be to replace that model wifi card with a different model wifi card.
I would see if you can get this one...
Intel Wi-Fi 6 AX200 ax 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro HP part # L35282-005
HP doesn't have a store in Norway, but the part is available from their store in Sweden.
Otherwise, you can purchase a USB Bluetooth adapter that won't give you any trouble.
06-21-2021 01:39 PM
What I meant was, can you order the wifi card online from the HP Swedish website, not to travel to Sweden.
The error seems to be related to the a Bluetooth dll file that is missing.
I suggest that you reinstall W10 and see if that gets the Bluetooth to work again.
Then install those two drivers I posted if you see the Realtek Bluetooth device show up again.
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