cancel
Showing results for 
Search instead for 
Did you mean: 
Wattmom
New member
1 0 0 0
Message 1 of 2
248
Flag Post

My hp desktop will not recognize my WiFi network ? It was fine weeks ago

HP Recommended
Example: Pavilion
Microsoft Windows 10 (64-bit)

My computer will not recognize my WiFi network ! Was fine before now it won’t even bring it up and says I now need an Ethernet cable ?

1 REPLY 1
Mans
Level 15
Level 15
1,666 1,647 173 529
Message 2 of 2
Flag Post
HP Recommended

@Wattmom 

Hello,

What is the exact model of your computer (e.g. Y1P88EA)?
To find this product number P/N: this document.

In order to ensure that the Wireless Module is working properly, proceed as follows:

  1. When the computer starts up, immediately press the F2 key repeatedly.
  2. On the main menu, click Component Tests.
  3. Click Wireless Module, and then click Run once.
  4. If a component fails a test, write down the Failure ID (24-digit code) to transmit it to us in your next answer. This information is also available in the Test Logs section of the main menu.

In case of need, do not hesitate to solicit us.

Best regards, 🤠



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation