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08-08-2018 09:00 PM
What should I do ?
My device manager shows under network adapters:
- Intel (R) Dual Band Wireless - AC 3168
- WAN Miniport (IKEv2)
- WAN Miniport (IP)
- WAN Miniport (IPv6)
- WAN Miniport (L2TP)
- WAN Miniport (Network Monitor)
- WAN Miniport (PPPOE)
- WAN Miniport (PPTP)
- WAN Miniport (SSTP)
08-09-2018 03:14 PM
Welcome to HP forums, I see that WiFi connection is disconnecting on your notebook.
Follow the below steps to fix this issue:
Here's a guided troubleshooter that will help fix this issue: Click here
Try these steps:
Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties > Under properties go to Power Management Tab> Uncheck "Allow the computer to turn off this device to save power".
If issue persists, continue with the below steps:
If your computer has a wireless key or button on or near the keyboard and the wireless activity light is off or amber in color, then press the key or button to enable your wireless adapter. This key might be the F10 key, F12 key or labeled with a symbol of an airplane.
If wireless activity comes on or the activity light turns blue, you have enabled wireless on your system. Try connecting to the Internet again. If problems persist, continue using these steps.
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.
I am an HP Employee
08-21-2019 08:21 AM
Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here To be more helpful with your post, you can add key information if you desire:
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