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HP Pavilion x360 convertible 14m-ba0xx
Microsoft Windows 10 (64-bit)
My laptop keeps disconnecting and connecting to the wifi. When it is connected, it is sometimes strong then few minutes later weaker then disconnects. I am sure the problem is with the laptop.
What should I do ?
My device manager shows under network adapters:
- Intel (R) Dual Band Wireless - AC 3168
- WAN Miniport (IKEv2)
- WAN Miniport (IP)
- WAN Miniport (IPv6)
- WAN Miniport (L2TP)
- WAN Miniport (Network Monitor)
- WAN Miniport (PPPOE)
- WAN Miniport (PPTP)
- WAN Miniport (SSTP)
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Welcome to HP forums, I see that WiFi connection is disconnecting on your notebook.


Follow the below steps to fix this issue:

Here's a guided troubleshooter that will help fix this issue: Click here 

Try these steps: 

Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties  > Under properties go to Power Management Tab> Uncheck  "Allow the computer to turn off this device to save power". 


If issue persists, continue with the below steps: 

  • If your computer has a wireless key or button on or near the keyboard and the wireless activity light is off or amber in color, then press the key or button to enable your wireless adapter. This key might be the F10 key, F12 key or labeled with a symbol of an airplane. 

  • If wireless activity comes on or the activity light turns blue, you have enabled wireless on your system. Try connecting to the Internet again. If problems persist, continue using these steps. 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos.


I am an HP Employee

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omg thank you so much for these tips! it fixed my HP notebook laptop. I appreciate your help and information. keep it up! you'll keep assisting students like me. 😄

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When I go to network adaptors I cannot find wifi drivers. 

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When i follow these steps, no wifi drivers are shown .

so I'm still having the disconnection issue.


Any more solutions?

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Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking  here To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you

I work on behalf of HP
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