My mouse and keyboard do not work when awake from sleep mode... - HP Support Community

gsapple · ‎11-21-2022

After the windows update, my wireless keyboard and mouse stopped working after sleep mode. I bought a new wireless keyboard and mouse. Same problem. I went through the following:

Download & Install Assistance

HP PC Hardware Diagnostics

Virtual Assistant

Device Manager, Update drivers under keyboard & mouse.

Component Tests

Windows Update

HP PC Hardware Diagnostics (UEFI)

ALL with no luck. It is now doing it every day. Please Advise. Help?

Prométhée · ‎11-21-2022

hi

"After the windows update, my wireless keyboard and mouse stopped working after sleep mode."

can you specify?
what update, exactly?
when you say they don't work anymore:
So you can't get out of sleep mode with ?
Is it possible to get out of sleep mode in this case otherwise, and therefore, then, neither of them work, or is it something else?
When you turn off and restart the computer, normally, no problem then?

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My mouse and keyboard do not work when awake from sleep mode HP Pavilion?

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