• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP All in One 24
Microsoft Windows 10 (32-bit)

New computer is on a wired connection to my 'old' printer, The computer is showing the Phaser 6020 printer as an 'Other Device' on the 'Bluetooth and Other devices ' page and not on the 'printers and scanners ' page.

I cannot get anything printed and cannot get the printer recognized. Help please

1 REPLY 1
HP Recommended

@Gardener20 , welcome to the forum.

 

Here is the Software and Driver package for Win 10 for your printer: https://www.support.xerox.com/en-gb/product/phaser-6020/downloads?platform=win10x64&language=en_GB

 

You should download and install it.  This may solve your problem.

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.