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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
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- My pc is not connecting to my internet?

Create an account on the HP Community to personalize your profile and ask a question
12-10-2019 05:10 PM
I am having trouble in regards to internet connection I have used my pc for 8 years and I have been using cable network connection through the adaptor but since i have bought windows 10 recently my pc is not working, the screen is telling me activate your windows as it turned black. What should I do?
12-12-2019 06:56 PM
@Rafiiq Thanks for sharing your concern with the HP Community,
here's what I'll need, so I may be able to provide an accurate solution:
What is the product number of your device? Use this link to find it: click here
(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)
Have you attempted any steps on your own before posting on the HP Forums?
When was the last time it worked without these issues?
Is it wired or wireless connection?
Meanwhile, Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
Please reply with the details for further assistance.
Eager to help!
To thank me for my efforts to help you,
feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon
And Have a great day Ahead!
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.