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AnnaKey85
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Message 1 of 2
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My pc is stuck in HP recovery mode on the blue screen. Nothing helps and always returns to blue scre

HP Recommended
Intel core 13
Microsoft Windows XP

Everytime I set up my pc, it goes onto the dreaded blue screen on HP recovery mode. I've tried every way I can think of to reboot or restore but it just ends up back on that blue screen. 

 

Any help would be highly appreciated 

1 REPLY 1
Lil_Boy_Blue
Level 12
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Message 2 of 2
Flag Post
HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:

http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe
#####

 

As it Windows XP you can start by testing the hardware. It may be a problem HDD.

Then attempt to repair, if you have a Disk.

 

Can you expand on the resources and model you actually have please.

 

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