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tewsum1
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Message 1 of 2
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My printer won't shut off

HP Recommended
HP Officejet pro 8600
Microsoft Windows 10 (64-bit)

My HP Officejet Pro 8600 (wireless) will print but if I don't turn it off immediately after the job is complete it locks up and stays in the on mode.  Then it won't do anything.  The only way I can turn it off is by unplugging the power cord from it.  When I do that it will reset and seem fine again.  What could be the issue???  TIA

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sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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@tewsum1

 

Welcome to the HP support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Download and install printer full feature driver

Click here for the steps.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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