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Somesh123
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Message 1 of 3
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My s500 wireless mouse scrollbar is having some issues.

HP Recommended
HP s500 wireless mouse
Microsoft Windows 10 (64-bit)

Ok so I recently and accidentally dropped my wireless mouse from the height of my chest (I'm approx 6') and the scroll bar seems to have been misaligned. Like the scroll bar click works ( middle mouse) but it got unaligned and I'm unable to scroll. I want to open the mouse and assess the damage. But I don't know how do I open it as I cant see any screws in the other side of the mouse (under it). It would be very helpful if someone helped me out with this. Till now I don't think the scroll bar is broken but just misaligned. So anyone doing any help would be really grateful. Thank you.

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itsmyname
Level 8
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Message 2 of 3
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@Somesh123  -- compare to a kitchen drawer. There are no screws needed to open/close it. The drawer simply opens when you pull it.  Maybe, the construction of your mouse also has a plate that "slides" open.

 

Or, is there any label on the bottom of the mouse, that could have a screw hiding underneath it?

With a pencil, press at several points on the label, to see if anything "gives" when you press?

 

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Echo_Lake
HP Support Agent
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Message 3 of 3
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@Somesh123

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I understand that your HP wireless mouse is not working correctly, it sounds like hardware related issue with the mouse.  As we have limited support boundaries in the support community as of now.
 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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