cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
ryancruzborja
New member
1 0 0 0
Message 1 of 4
310
Flag Post

My wifi supports 5ghz but my computer isnt picking it up

HP Recommended
unknown
Microsoft Windows 10 (64-bit)

So I've recently bought a computer and I'm trying to connect to the 5ghz wifi. I know my router supports it because my phone, my laptop, and both of my xboxs are connected to it. I don't know exactly what kind of computer I have since my girlfriend's brother built it. I was wondering if someone could give me step by step instructions on how to get it or tell me why I cant get it.

3 REPLIES 3
banhien
Level 20
Level 20
98,903 37,945 12,845 27,096
Message 2 of 4
Flag Post
HP Recommended

@ryancruzborja 

 

Please ask him: did he put wireless card on the machine ? If yes then what is it ? He may put  wifi card which ONLY supports 2.4GHz.

 

Please allow your router to broadcast dual bands which are 2.4GHz and 5.0GHz. Your computer may pick up otherwise ask the guy to make sure he put a wifi card to your machine.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Tags (1)
Was this reply helpful? Yes No
sybergohst
New member
1 1 0 0
Message 3 of 4
Flag Post
HP Recommended

I have HP Envy 700 series.  Cannot get channel 5 to come up.  Can get channel 5 on pad and cell.  does 700 series support channel 5?

 

Tags (1)
Was this reply helpful? Yes No
banhien
Level 20
Level 20
98,903 37,945 12,845 27,096
Message 4 of 4
Flag Post
HP Recommended

@sybergohst 

 

What is your machine EXACTLY ? The HP Envy 700 series can have models from 700-000 to 700-999 for example the following HP ENVY 700-414

 

   https://support.hp.com/au-en/document/c04453446

 

This machine ONLY has  Integrated Bluetooth 4.0 and Wireless LAN 802.11b/g/n featuring Single-band (2.4Ghz) 1 x 1 technology. You machine may have same adapter which only supports 2.4GHz that why it can't see 5.0GHz

 

You have to allow your router to broadcast dual bands which are 2.4GHz and 5.0GHz otherwise your computer won't pick up.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Tags (1)
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation