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- HP Community
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- Desktop Wireless and Networking
- My wifi supports 5ghz but my computer isnt picking it up

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07-22-2019 11:54 PM
So I've recently bought a computer and I'm trying to connect to the 5ghz wifi. I know my router supports it because my phone, my laptop, and both of my xboxs are connected to it. I don't know exactly what kind of computer I have since my girlfriend's brother built it. I was wondering if someone could give me step by step instructions on how to get it or tell me why I cant get it.
07-23-2019 12:13 AM
Please ask him: did he put wireless card on the machine ? If yes then what is it ? He may put wifi card which ONLY supports 2.4GHz.
Please allow your router to broadcast dual bands which are 2.4GHz and 5.0GHz. Your computer may pick up otherwise ask the guy to make sure he put a wifi card to your machine.
Regards.
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07-23-2019 05:02 PM
What is your machine EXACTLY ? The HP Envy 700 series can have models from 700-000 to 700-999 for example the following HP ENVY 700-414
https://support.hp.com/au-en/document/c04453446
This machine ONLY has Integrated Bluetooth 4.0 and Wireless LAN 802.11b/g/n featuring Single-band (2.4Ghz) 1 x 1 technology. You machine may have same adapter which only supports 2.4GHz that why it can't see 5.0GHz
You have to allow your router to broadcast dual bands which are 2.4GHz and 5.0GHz otherwise your computer won't pick up.
Regards.
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.