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‎06-27-2025 06:33 AM - edited ‎06-27-2025 06:34 AM

HP Recommended
Product: HP Pavilion All-in-One - 24-b114
Operating System: Microsoft Windows 11

My wired Internet on my PC randomly disconnects.  I can pick up my iPhone and it works just fine using WiFi.  What is wrong?

1 person had the same question
3 REPLIES 3

‎06-27-2025 06:51 AM

HP Recommended

The only suggestion I can offer would be to update the Realtek ethernet adapter driver to the latest version on the Realtek website:

 

You want the 2nd one on the list under the Windows drivers section.

 

Win10/Win11 Auto Installation Program (NDIS)

 

Realtek PCIe 1G / 2.5G / 5G / 10G Ethernet Family Controller Software

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‎06-28-2025 07:02 AM

HP Recommended

Thanks but I checked to make sure everything was updated before I posted the question. Every driver is up to date. I’m baffled!

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‎06-28-2025 08:27 AM

HP Recommended

You're very welcome.

 

If you also unchecked the box for the option to 'Turn off power saving' in the device manager for the Realtek Wi-Fi adapter, if you have not done so already, you may want to consider replacing the ethernet cable.

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