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‎09-12-2022 12:49 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My Bluetooth is showing a yellow triangle and giving an error message: Device USB\VID_8087&PID_0026\5&1696e767&0&10 requires further installation.

 

Device Status:

This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

{Operation Failed}
The requested operation was unsuccessful.

1 person had the same question
1 REPLY 1

‎09-12-2022 12:59 PM

HP Recommended

Hi:

 

What model Intel wireless adapter does your notebook have?

 

You need the Intel Bluetooth driver for the model Intel Wi-Fi adapter your notebook has.

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