-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Wireless and Networking
- Need Driver for Retired Product

Create an account on the HP Community to personalize your profile and ask a question
04-12-2017 08:19 PM
I am unable to log on my computer wirelessly. (No problem with the ethernet cord). In device manager there are three conflicts under Other Devices: Network Controller, PCI Device, PCI Simple Communications Controller. When I click on properties, they all have a Code 1. I've read on a few different sites that the drivers need to be updated or reinstalled. A couple of links took me to the HP site, but it says that my product has been retired. Is there any where I can get the drivers? Is this even what I need to connect wirelessly?
Thanks in advance for the help.
Solved! Go to Solution.
Accepted Solutions
04-12-2017 09:01 PM
Hi:
You need these drivers...
Network Controller
This package contains the driver installation package for the Realtek RTL8188CE wireless LAN Controller in the supported notebook models and operating systems.
http://ftp.hp.com/pub/softpaq/sp53501-54000/sp53753.exe
PCI Device
This package contains the driver that enables the Realtek Card Reader in supported notebook models that are running a supported operating system. The card reader enables users to read from or write to supported removable storage cards, which are typically used in digital cameras, digital music players, and cellular phones.
http://ftp.hp.com/pub/softpaq/sp52001-52500/sp52186.exe
PCI Simple Communications Controller
This package provides the Intel Management Engine Interface (MEI) Driver for the supported notebook models and operating systems. The Intel Management Engine Interface enables communication between the host operating system and the Intel Management Engine firmware.
04-12-2017 09:29 PM
Thank you for the links to the drivers. This worked to update them. I no longer have the conflicts. However, I'm still unable to connect wirelessly. I don't know what else to check since I thought this was the problem.