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Tes1_YB
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Message 1 of 2
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Need Wireless Driver Compatible with Windows 10 for All-in-one Desktop (model 20-b014)

HP Recommended
HP Pavillion 20 All-in-one
Microsoft Windows 10 (64-bit)

Hello, 

 

My computer recently updated to Windows 10 and like many others, I no longer have the wifi or Bluetooth option, just ethernet.

 

I have worked with multiple Microsoft support specialists and finally concluded that the issue is that there isn't a HP wireless driver compatible with Windows 10 for my computer (HP Pavillion 20 All-in-one, model 20-b014), at least on the HP site.

 

Can anyone direct me to a HP wireless driver compatible with Windows 10 for my computer? I've tried the following actions below but to no avail. 

- Attempted to reset my Network

- Microsoft support specialist attempted to download a wireless driver but did not work (then restarted computer)

- Then downloaded and installed updated Windows 10 that is supposed to fix issues from first Windows 10 (then restarted computer)

- Attempted to download Windows 8 compatible wireless driver for my computer but was not supported (of course)

 

Thank you in advance!

1 REPLY 1
Paul_Tikkanen
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Message 2 of 2
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HP Recommended

Hi:

 

Below is the link to the product specs page for your PC. 

 

https://support.hp.com/us-en/document/c03522601

 

It does not come with built in bluetooth networking, so that is why there is no working bluetooth.

 

The model wifi adapter your PC has does have a W10 driver but it is very old and probably only worked with the first release of W10.

 

That would be this driver...

 

5.0.57.0 Rev.A   Jun 18, 2015

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71571.exe

 

OPERATING SYSTEM(S):
Microsoft Windows 10 32
Microsoft Windows 10 64

LANGUAGE(S): Global

DEVICES SUPPORTED:
802.11n Wireless PCI Express Card LAN Adapter
Mediatek MT7630E 802.11bgn Wi-Fi Adapter
Ralink RT3090 802.11b/g/n WiFi Adapter
Ralink RT3290 802.11b/g/n Wi-Fi Adapter
Ralink RT3592 802.11a/b/g/n WiFi Adapter
Ralink RT5390 802.11b/g/n WiFi Adapter
Ralink RT5390R 802.11b/g/n WiFi Adapter
  
- Provides the WHQL driver initial release to support Windows 10.

 

If that driver doesn't work, then I recommend you purchase an external dual band USB wifi adapter that has support for W10.

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