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Chummer
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Message 1 of 2
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Flag Post

Nerwork connection

HP Recommended
HP All-in-One - 24-df0042ds

I just bought this 24" HP all in one. I teach & thought it would be a nice upgrade for virtual learning. I keep getting a Lost Network Connection message during my classes & I lose my class. It only seems to happen when in a virtual class & the camera is on. Sometime it takes quite a while to come back up. I have tried moving the router, using an ethernet cable etc. I need some suggestions before I send this back. Thanks, Gary

1 REPLY 1
KrazyToad
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Message 2 of 2
Flag Post
HP Recommended

@Chummer

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Also follow the instructions in this Link: https://support.hp.com/in-en/document/c01007591

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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