Network adapter keeps resetting/ wifi does not have a valid IP - Daily for the last 3 weeks

[jrgorms]

This HP is only 3 weeks old.   The wifi connection keeps turning off.

Steps I have taken:

Rebooted

Rebooted the router

Turned off all sleep modes

Turned off "allow the adapter to turn off to save power"

Ran the Windows troubleshooter - This resets the adapter and it works temporarily

Ran the following:   ipconfig /release  ipconfig /flushdns  ipconfig/renew

Reset the TCP/IP stack

Updated the wireless Network adapter to the latest driver on the HP website sp112619.exe

Confirmed Obtain IP address automatically is selected

Reset the Network settings

Called my Wi Fi provider and verified they are not having issues - All other computers in my home have internet access as does my phone. 

The problem still persists,  please advise.  Thank you

Realtek RTL8822CE 802.11ac PCIe Adapter

[Paul_Tikkanen]

Hi:

There is a newer driver version for that model wifi adapter.

You can try it and see if it fixes the problem.

08/12/2021,  2024.0.10.224

https://ftp.hp.com/pub/softpaq/sp134001-134500/sp134384.exe

Fix and enhancements:

- Fixes an issue which causes a blue screen event to occur.
- Improves the Miracast performance when wireless network scan list is opened.
- Improves system energy efficiency.
- Improves the Bluetooth performance for audio when Wi-Fi is used at the same time.

If not, I suggest you submit a support case under the warranty.

That model wifi card is nothing but trouble.

It's a shame that your otherwise very nice PC is hampered by that model wifi card.

If HP can't fix it, or you want to fix it yourself, replace that card with this one...

Intel Wi-Fi 6 AX200 ax 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro   HP part # L35282-005

You can find the card on eBay.  Search by the HP part number, not the model of the wifi card.  It has to be non-vPro.

You can also buy it direct from HP...

HP Parts Store - HP Computer Parts - HP Printer Parts - Compaq Parts

[jrgorms]

First, Thank you for responding. 

I downloaded the newer driver you suggested. I rebooted and so far all is well. However, it's only been 20 min.. lol.

I would have NO CLUE on how to replace and install a better card. But, I suspect I will eventually need to do that. 

I know just enough about computer hardware to be dangerous.   That said, I guess I could buy it and take it to my local computer repair guy. 

I did a search on eBay using the part number and I got

No exact matches found

Would you be kind enough to select one for me?  I want to be able to buy it should the newly downloaded driver not fix the issue.  Or will this one work? https://www.ebay.com/p/15035144068#ProductDetails

Thanks again for your help. I was about at my wit's end.

[Paul_Tikkanen · Accepted solution]

You're very welcome.

Yes, replacing one of those tiny wifi cards is not the easiest thing to do -- especially when it comes to removing and reattaching those thin and delicate antenna wires from the card.

This is the cheapest price card I could find on eBay...costs about 1/3 of what HP wants for it.

L35282-005 - For Impact - WLAN INT 22260NGW AX 2X2 + B | eBay 

[jrgorms]

Thanks so much. I purchased it.. One would think HP would supply a better one..considering how inexpensive they are. 

At any rate the new one us on its way!! 

You are awesome! 

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

At least now if the updated Realtek wifi driver didn't help, you will have a much better and faster wifi card that your PC repair shop can install for you.

[jrgorms]

Just as an FYI..  the updated driver did not work.. meh.. glad I ordered the new card. But you my new best friend are a superstar.

[itsmyname]

@jrgorms -- This HP is only 3 weeks old.  

Can you take it back to the store that sold it to you, and exchange it for one they can demonstrate that  works correctly?

Also, every new HP computer comes with 30 days of free telephone-support from HP. Contact them.

Finally, every new HP computer comes with a one-year HP Warranty, meaning that HP will repair/replace the computer, at their expense.

So, there is almost no reason for you to "tinker" with your computer. If you purchase a brand-new automobile from a dealer, you would expect the dealer to support their product. Why should buying a computer be like buying-and-using a toothbrush -- no money back, no exchange, no warranty.   🙂