Network adapter requires further installation.

[ManNextDoor]

Hello,

I had to format my hard disk and after reinstalling Windows I'm really struggling to get wireless signal, even when sitting next to the router.

The Realtek network adapter informs on device manager: Device PCI\VEN_10EC&DEV_D723&SUBSYS_8319103C&REV_00\4&854e0b8&0&00E5 requires further installation.

Can you please adivse?

[sandytechy20]

@ManNextDoor 

Welcome to the HP support community.

Provide the HP model number or the product number of your device for further assistance.

Here is the link to find the product number or model number:- Click here

[ManNextDoor]

Hello there, 

Thanks for your reply.

Here are the PC details:

Model 15-bs007np

SN# [personal info removed]

ProdID 1VM77EA#AB9

[sandytechy20]

@ManNextDoor 

Update the Bios, chipset, and drivers using HP Support Assistant to fix the issue.

Download and run the HP Support Assistant from this Link: Click here

• HPSA will automatically search for all the latest drivers for your Notebook
• Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
• 
• Click Check for updates and messages to scan for new updates.
• 
• Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
• Click the update name for a description, version number, and file size.
• Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

• Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[ManNextDoor]

Once more, thanks a lot for your time and efforts.

Unfortunately, I've tried the tips below and HP Assistant says there are no more updates pending, and it actually says the wireless tests are successful. However, the situation remains the same. At totally at loss with what else to try, since nothing really helps. 

[sandytechy20]

@ManNextDoor 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers