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HP Recommended
HP ENVY Desktop TE01-2250xt CTO
Microsoft Windows 11

I have a relatively new hp desktop with windows 11 pro.  My computer keeps dropping the wifie.  When I run the troubleshooter it always comes back  with one of three answers;  1 Resetting network adapter.  Sometimes this works and sometimes not.  If it does not work there is no result other than a cold reboot (shutting the machine down completely as the restart just keeps moving the circle.  2. Wifi is off (I did not turn it off, it just went off.  In most cases, the result will be solved and it will turn the wifi back on and we are good until the next time happens which is usually multiple times a day.  3.  it fixes itself while the troubleshooting program is running.

 

The thing is that i can never get to an agent through HP's website.  When I try, the wheel just spins and never connects.  I know the wifi is working because I am on their site.  Makes me wonder if they really want to honor their warranty agreement.  I need help or a phone number where i can contact and agent directly.  Thanks in advance for any help you can provide.  John

2 REPLIES 2
HP Recommended

@jwr_one -- My computer keeps dropping the wifie.

 

I hope that you did not mean "wifey".   That would be a crime of spousal abuse.

 

You could have a "WiFi" issue:

  1. too much distance & too many walls between your WiFi box and your WiFi-enabled computer, resulting in intermittent signal strength;
  2. living in a MURB (Multiple Unit Residential Building) where your neighbors (above, below, across) also have WiFi, and their WiFi "clouds" overlap into your residence, and cause interference;
  3. you (or your neighbors) could have "cordless" telephones, so that when those units are intermittently active, they interfere with your WiFi;
  4. a "flakey" WiFi modem,
  5. a "flakey" WiFi adapter inside your computer.

 

It also could be a "synchronization" problem. If your WiFi box and your computer do not have the same date & time & timezone, or very similar values, it is possible for them to stop communicating.   Compare to planning to meet a friend at some location at 3 PM, but your friend's watch is 15 minutes "slower" than your watch.  If you arrive at 3 PM, then your friend may show up around 3:15 PM (when his watch tells him that it is 3 PM).

 

 

 

HP Recommended

Don't believe that is the problem.  Prior computer had no problems with the WIFi in the house and I have two other HPs in the same room as this computer and never have the problem.  I suspect it is a problem with the Network adapter, but not sure if it is a driver issue or the card is bad.  I did switch the card to 5gz to see if that helped as I do have a lot of other wifi units in the house.  Will see if that has any impact.  

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