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Luxexbst
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Message 1 of 8
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Solved!

Network card that disables itself

HP Recommended
Pavillon 500 - 333 nl
Microsoft Windows 8.1 (64-bit)
Hi, I have a problem with my pc desktop
For some time, the network adapter disables itself
How can resolve this problem?
Thank you
Luke!
1 ACCEPTED SOLUTION

Accepted Solutions
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,966 2,659
Message 2 of 8
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Hi @Luxexbst

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the network adapter is getting disabled automatically.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • When was the last time the computer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?
  •  

Meanwhile, I recommend you to follow below steps and check.

 

1.      Open the Device Manager: ...

2.      Double-click Network adapters to expand the section.

3.      Right-click the Intel® Wireless Adapter and select Properties.

4.      Click Driver tab.

5.      Click Uninstall.

6.      Check Delete the driver software for this device and click OK.

 

NOTE: Restart the computer and the network card driver will be installed automatically and test the computer.

 

Let me know how it goes and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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7 REPLIES 7
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,966 2,659
Message 2 of 8
Flag Post
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Hi @Luxexbst

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the network adapter is getting disabled automatically.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • When was the last time the computer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?
  •  

Meanwhile, I recommend you to follow below steps and check.

 

1.      Open the Device Manager: ...

2.      Double-click Network adapters to expand the section.

3.      Right-click the Intel® Wireless Adapter and select Properties.

4.      Click Driver tab.

5.      Click Uninstall.

6.      Check Delete the driver software for this device and click OK.

 

NOTE: Restart the computer and the network card driver will be installed automatically and test the computer.

 

Let me know how it goes and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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Luxexbst
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Message 3 of 8
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Now work!!!
Thank you so much!!!
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The_Fossette
HP Support Agent
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29,155 21,003 1,966 2,659
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Hi @Luxexbst

 

Perfect, I am really glad to hear that! 

 

If any other questions arise, please feel free to write back to me.

 

Take care.

 

Cheers 🙂

The_Fossette
I am an HP Employee

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Luxexbst
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Hey, not work again now...
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The_Fossette
HP Support Agent
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Hi @Luxexbst

 

I recommend you to download and install the driver from the below link and check.

 

http://hp.care/2nikIQ9

 

Let me know how it goes and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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Luxexbst
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Not work again
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Jeet_singh
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Message 8 of 8
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Hi @Luxexbst,

 

It looks like you were interacting with @The_Fossette, but he is out for the day & I'll be glad to help you out, 

I'm the Jeet_Singh & I'm at your service. 

 

Thank you for replying,

I appreciate your time and efforts,

 

I understand you are once again having the issue with the network card gets disabled itself, don't worry as I have a few other steps which should help you resolve this issue.

 

I would suggest please update the BIOS on your PC and check if it helps.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

 

Next thing, I would suggest here is to run the test on the Wireless card from F2 (Please capture the failure ID for further assistance).

 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world

Available and ready to help.

Regards,

 

Jeet_Singh
I am an HP Employee

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