Network nightmare

[PCslayer]

I have a hp omni 12-1034 all-in-one. It's a dinosaur I know, but I'm going to college to better my career choise and im tryin to penny pinch until I'm done. I would like to get it to where it can last about 1 more year. I've factory reset, but even though it says I'm connected to internet is keeps giving the message that any page I try can not be displayed. Please help!!!

[Max3Aj]

@PCslayer, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

You're doing the smart thing by stretching your gear while investing in your future—respect! Let’s try to breathe a little more life into your HP Omni 12-1034 for at least another year. That "connected but can't browse" issue usually points to something deeper than just Wi-Fi. Here's a step-by-step plan to troubleshoot and (hopefully) fix it:
 

🔧 Step 1: Verify Internet Actually Works

First, check if the internet is functioning on other devices (like your phone or another laptop) connected to the same Wi-Fi network.

• ✅ If YES: The problem is likely with your HP Omni.
• ❌ If NO: The issue may be with your router or ISP.

🧠 Step 2: Confirm Network Configuration

Sometimes factory resets can mess with network settings.

1. Open Command Prompt
   Press Win + R, type cmd, and press Enter.
2. Type this command and press Enter:

ipconfig /all

• Look for:
  • IPv4 Address: Should look like 192.168.x.x
  • Default Gateway: Usually your router's IP (also 192.168.x.x)

If you see all zeros or blank, you’re not actually connected. If you see valid addresses, continue to the next step.

🧹 Step 3: Flush DNS + Reset Network Stack

While still in Command Prompt, enter the following commands one by one:

ipconfig /flushdns 
netsh int ip reset 
netsh winsock reset

After running these commands, restart your PC.

🌐 Step 4: Try Using a Static DNS

Sometimes DNS issues can prevent browsing. Change it to Google’s DNS:

1. Go to Control Panel > Network and Sharing Center > Change Adapter Settings.
2. Right-click on your Wi-Fi adapter and select Properties.
3. Scroll to Internet Protocol Version 4 (TCP/IPv4), click it, then select Properties.
4. Choose "Use the following DNS server addresses":
   • Preferred: 8.8.8.8
   • Alternate: 8.8.4.4
5. Click OK, then Close, and reconnect to Wi-Fi.

Try browsing again.

🛑 Step 5: Disable Proxy (if enabled)

Sometimes malware or resets can leave a proxy enabled:

1. Press Win + R, type inetcpl.cpl, and hit Enter.
2. Go to Connections > LAN Settings.
3. Ensure "Use a proxy server" is unchecked.
4. Only "Automatically detect settings" should be checked.

🛠️ Step 6: Reinstall Network Drivers

Refreshing your network drivers can help:

1. Right-click Start > Device Manager.
2. Expand Network adapters.
3. Right-click your wireless adapter and select Uninstall device.
4. Restart your PC (Windows should automatically reinstall the driver).

If it doesn’t reinstall, let me know the exact adapter name (e.g., “Realtek RTL8188...”) and I can help you find the right driver.

💡 Optional: Try a USB Wi-Fi Adapter

If none of the above steps work and your internal Wi-Fi seems to be failing, consider using a USB Wi-Fi adapter. This can provide a quick and effective solution.
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support