New HP Computer will not print except for a test print. When I want to print, computer wants me to

[vickieandthegir]

HP Desktop M01-F3224 doesn't print to my Wireless HP OfficeJet Pro 8710,  except for a test page.  Otherwise, the computer wants me to save the page I want to print.

[Hawks_Eye]

Hi @vickieandthegir 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your HP Desktop M01-F3224 is encountering a printing issue where it only prints test pages and prompts you to save other print jobs instead of printing them. 

Here are some steps to troubleshoot and resolve this:

1. Check Default Printer Settings

• Open Control Panel > Devices and Printers.
• Ensure your HP OfficeJet Pro 8710 is set as the default printer:
  • Right-click the printer and select Set as Default Printer.

2. Update Printer Drivers

• Visit the HP Support website to download and install the latest drivers for your HP OfficeJet Pro 8710.
• Updated drivers can resolve compatibility issues and improve functionality.

3. Verify Print Settings

• When printing, ensure the correct printer is selected in the print dialog box.
• Check the print settings to ensure the output is set to Print and not Save as PDF.

4. Restart Print Spooler Service

• Press Windows + R, type services.msc, and press Enter.
• Locate Print Spooler in the list, right-click it, and select Restart.

5. Test with Another Device

• Try printing from another device (e.g., a laptop or smartphone) to determine if the issue is specific to your desktop.

6. Use HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor tool from the HP Support website.
• This tool can diagnose and fix common printing issues.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye