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New HP desktop won't connect to printer; it sees the printer but doesn't connect
03-15-2020 10:46 AM

Hello, I just bought a new HP Desktop and am trying to connect it to my wireless Brother printer. The PC sees the printer but won't connect. Does anyone have a solution? Thanks!
03-17-2020 10:47 AM

I have gone through your Post and I suggest you contact the Printer Manufacturer because this is likely to be a printer driver issue
Thank you
KrazyToad
I Am An HP Employee
03-18-2020 08:46 AM

Exactly. Since it is a new Desktop which doesn't have the Printer installed yet and that's why it is a driver related issue. The printer is not able to communicate with the New Desktop since it has not been setup properly due to the printer software or driver missing on the new Desktop
KrazyToad
I Am An HP Employee
03-18-2020 02:03 PM

Simple fact is, if the desktop is working then there is nothing wrong with it. If you are unable to install your old printer on a new computer, then it is not an issue with the computer. It is an issue with the printer drivers which are not installed properly on the new computer
KrazyToad
I Am An HP Employee

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