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‎01-08-2021 08:02 AM

HP Recommended
Product: HP Pavilion 23-b320 All In One
Operating System: Microsoft Windows 10 (64-bit)

I  bought a new HP X3000 wireless mouse to replace my old HP SM2061 mouse. The mouse works-it scrolls up and down, etc BUT when I click on a box to type something nothing happens. Maybe the new mouse isn't compatible with my older PC? Any suggestions? Or do I have to buy another HP SM2061 from ebay? I wish I could buy a newer mouse. 

1 REPLY 1

‎01-13-2021 09:02 PM

HP Recommended

Hi@Naka1, Welcome to the HP Support Community!

 

 

The mouse is plug and play devices, not a compatibility issue.

 

Request you to follow the below troubleshooting steps from the document:-

 

Wireless Keyboard and Mouse Connection Issues

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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