• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion All-in-One 24 PC 24-ca0000a (39X70AV)
Microsoft Windows 11

I can't get any support in the UK today or even send an email to HP after doing my product registering. I thougth huge companies provided support 7 days a week, especially as I purchased  a 3 year  HP Care Pack ....

The USB transceiver for my keyboard and mouse is missing

And I can see it should be in the little gap in the mouse, it’s empty.

I had to use my old HP ones, which meant I couldn’t use my old HP PC at the same time for setting up, which is a huge inconvenience.

Any ideas hwo i can resolve this?  Thanks 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Steve_James1 

 

On some HP AIO machines, the receiver is built in. It will connect to mouse and keyboard when you turn the keyboard on. Please try that first.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

6 REPLIES 6
HP Recommended

@Steve_James1 

 

On some HP AIO machines, the receiver is built in. It will connect to mouse and keyboard when you turn the keyboard on. Please try that first.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

hi

yes see here

 HP Pavilion 24 All-in-One 24-ca0000 - Part Locator

Internal

USB dongle board

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

Hi Bh. yes indeed that works!

It sounds really obvious now that  you have mentioned it, especially as it's an All in One

Box said in the mouse where I'm used to it.

Thanks

Steve 

HP Recommended

Thanks again for your help here 🙂

HP Recommended

Yes that works, thanks all for your assistance. 

Best, Steve 

HP Recommended

All works now, thank you 😊 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.