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‎12-12-2019 11:37 AM

HP Recommended
Operating System: Microsoft Windows 7 (64-bit)

Help - I have a new wireless "box" from AT&T. It connected fine, but unable to connect to the internet. I know it works because I can use it on my phone.

reads:

Connections: Wireless Network Connection (yes)

Access type: No Internet access

 

What do I need to do?

 

1 REPLY 1

‎12-14-2019 04:17 PM

HP Recommended

@SA2635
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • Does your computer able to recognize the wireless network? 
  • Are you getting any error message such as connected no internet access?

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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