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Microsoft Windows 7 (64-bit)

Help - I have a new wireless "box" from AT&T. It connected fine, but unable to connect to the internet. I know it works because I can use it on my phone.

reads:

Connections: Wireless Network Connection (yes)

Access type: No Internet access

 

What do I need to do?

 

1 REPLY 1
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@SA2635
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • Does your computer able to recognize the wireless network? 
  • Are you getting any error message such as connected no internet access?

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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