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bakara
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Message 1 of 3
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New router/network

HP Recommended
Pavilion p6240f
Microsoft Windows 10 (64-bit)

I recently purchased a router (Netgear R7000) and set up a new network.  Was able to update all devices except my desktop.  Netgear tech support said I needed to have HP reinstall software to show wireless networks because it is not showing up on my desktop wifi page.

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banhien
Level 20
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Message 2 of 3
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HP Recommended

@bakara 

 

The specs of your machine is

   https://support.hp.com/au-en/document/c01859884

 

It ONLY has

  • LAN: Gigabit 10-Base-GT
  • 802.11 Wireless a/b/g/n PCI-Express x1 card

You have to ask the Netgear tech support people how to allow your router to broadcast dual bands which are 2.4GHz and 5.0GHz. Your HP machine will see the 2.4GHz and allow you to connect.

 

Regards.

BH
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bakara
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HP Recommended

Thanks for you response.  When I go to show available networks, Netgear is listed there and shows it is secured.  However, when I click on connect, it says it cannot connect to this network.  When I was working with the technician previously, I think we may have deleted the software?  Maybe that is why I'm supposed to have HP reinstall software?  Appreciate you help.

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