• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-13-2020 08:13 PM

HP Recommended
Product: Pavilion 500-277c
Operating System: Microsoft Windows 10 (64-bit)

Looks like my original wireless LAN adapter is failing. Wireless keeps dropping and happensdhappens everyIevery fewnfew minutes now. What part  do I orderaorder where is it installed? I've done desktop repair before but can seem to find the card location. 

1 REPLY 1

‎05-14-2020 08:55 AM - edited ‎05-14-2020 08:55 AM

HP Recommended

Hi:

 

The wifi card looks like this...

 

Wireless card - top view

 

It will have one thin antenna wire going to it and the card will be lying flat on motherboard in a mini-PCIe slot.

 

Follow the thin antenna wire to the location of the wifi card.

 

The specs state there is only one antenna, but if there are two antenna cables connected to the card, let me know, and I will suggest a dual band wifi card replacement.

 

If there is only one, I will give you a recommendation for a single band wifi/bluetooth card that works with one antenna cable.

 

The Atheros wifi card may be on its way out, or as the newer builds of W10 are issued, it may just not be compatible with W10 anymore since the wifi drivers haven't been updated in years, and they won't be.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.