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‎11-27-2022 11:22 PM

HP Recommended
Operating System: Microsoft Windows 11

Hi Team, I bought the new HP wireless mouse on 1st Nov 2022 from AMAZON, and now it's not working properly. I wanted to contact support and I tried to provide the product number and serial number and it's not accepting it.

 

How can I claim the warranty and get the issue fixed?

Category:
4 REPLIES 4

‎11-27-2022 11:53 PM

HP Recommended

@gauravgetcon,

 

Welcome to our HP User Forum!

 

Have you tried returning the item/get a refund from Amazon: Return Items You Ordered - Amazon Customer Service?

 

That's the path I would pursue first.

 

Kind Regards,

 

NonSequitur777

1 person found this reply helpful
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‎11-28-2022 12:02 AM

HP Recommended

The return window closed on 10-Nov-2022 and the problem I am facing for the last 2-3 days.

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‎11-30-2022 09:29 PM

HP Recommended

I am surprised that I am unable to add this product either by serial number or product number.

 

Can anyone help with the customer support email address?

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‎11-30-2022 10:56 PM

HP Recommended

@gauravgetcon,

 

Here you go: HP Solutions - Get Post-Sales Support | HP® Customer Support, or: HP Email.

 

Good luck!

 

Kind Regards,

 

NonSequitur777

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