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HP Recommended
ENVY Desktop TE01-2265t Bundle
Microsoft Windows 10 (64-bit)
I did have this on another thread but was not allowed to respond.
 
Did HP seriously tell me to buy another keyboard/mouse?  See, I thought I purchased a keyboard and mouse.  There was a keyboard and mouse in the box with my PC but they DO NOT WORK!!!!!
 
Buy another product is NOT A SOLUTION.
 
Product: ENVY Desktop TE01-2265tBundle PC
Operating System: Microsoft Windows 10 (64-bit)

I want to use my function keys without having to use the fn key.  There are literally tens of thousands of HP postings telling you to go into BIOS and my BIOS looks nothing like what I see.  Plus the fn and left shift key.... equally useless.  The HP articles also show a little blue light on the fn key.  My keyboard does not have such light like the caps lock key does.  

 

I spent 40 minutes with HP support... absolutely useless.  They told me to go to the shoppers for technical support. 

 

Thanks HP  Your product sucks.  Serious buyers remorse as I cannot use any function key do do software development.

 

Great... can't even upload the pictures of my BIOS on this board.  

 

4 REPLIES 4
HP Recommended

hi

https://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/No-Action-or-fn-options-in-BIOS/...

 

I was the one who already answered you here
the subjects you mention, are a mistake, which many users make, I have already explained it several times, this is not possible at the moment, only with certain laptops, it has never been possible with the desktops, we wonder why, but still no change
Currently, therefore the only possible solutions, are those that I have already proposed, software, or hardware, or the modification of the keyboard itself.
I know it's very frustrating, unfortunately nothing better to offer at this time
It is necessary that the users, to let know it to Hp, I do not really know how, but here, it will not change much, Hp does not intervene directly here
What surprises a little is what you say about the response of HP support, I do not really understand the meaning
"They told me to go to the shoppers for technical support."
I suspect that my answer will not change anything, you did not answer the first time.
But unfortunately here, we cannot offer you anything more

try

https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

@iooab10 -- is this your keyboard/mouse/receiver package: HP Wireless Keyboard and Mouse 300 (3ML04AA#ABL)

 

If it does not work, take all 3 pieces (USB receiver, keyboard, mouse) to any local "owner/operator" computer store, and see if they can make everything work on their computer, and to see if they can find any "FN-LOCK" key to "lock" the F-keys into the alternate mode.

 

HP Recommended

hi

There was a keyboard and mouse in the box with my PC but they DO NOT WORK!!!!!

unless, ..
you confirm @iooab10  that it is not this type of keyboard delivered ?
but in general it is something very basic!
rather as can be seen here?

https://www.youtube.com/watch?v=z4y64ZcmvBg

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

@iooab10 -- at 6:16 into that YouTube video, I can clearly see that the keyboard does have a FN key near the bottom-left of the keyboard. Unfortunately, as the camera pans to the right, the top-right part of the keyboard is out-of-focus. So, no way to see if there is a "FN LOCK" key in that corner.

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.