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HP Recommended
HP All-in-One PC 24-dp0000wa (7TT85AV)
Microsoft Windows 11

My computer will not connect to the internet even though it is connected to the WiFi. When I try to navigate to a web page using Edge, it times out and the message says the connection was reset. When I run diagnostics, the system message returned says "Troubleshooting couldn't identify the problem".

I am at a loss. I jane paid the $14.99 monthly subscription for hp telephone support, but haven't gotten the confirmation email with details on how to use the service. 

Help?!

1 REPLY 1
HP Recommended

Hi @KDoty 

 

Welcome to the HP Support Community. We are really sorry that you are facing internet-related issues with your HP All-In-One PC 24-Dp0000wa (7TT85AV). We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.