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11-26-2016 02:12 AM
The wifi card is: Intel(R) 3165
The driver: 18.104.22.168
My laptop crashes when not plugged in. If I'm trying to work on battery, the wifi fails-usually with the yellow triangle and can't find any networks. All the internet pages freeze too. The only way I can repair it is to restart the laptop.
The Device Manager tells me no driver is installed!
I have unchecked the box telling the wifi to turn off when on low battery.
I have rolled back the driver.
I've installed 2 drivers, making a total of 3 different drivers that I have tried.
Please help, the laptop is relatively new but my warranty is about to expire, I also have lots of work to do as I study physics, so as a student I can't afford another and I can't really afford not to have a laptop for any length of time. But I really need a mobile, wireless laptop too.
Solved! Go to Solution.
11-27-2016 09:29 AM
Thank you for posting on HP Forums,
I'd be glad to help you 🙂
As I Understand the laptop crashes while running on the battery, however, works well when connected to the adapter,
Don't worry, though, as I have a few steps listed below that should help you resolve this concern:
Unplug the charge and use the laptop until the battery drains to 15%.
Turn off the laptop and turn it back on after 30mins.
Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,
Restart the computer and the issue should be fixed.
Also, Go through them all and let me know what you have determined is causing the issue.
The first document has the most relevant troubleshooting to resolve such battery issues:
Battery Does not Power Notebook or Hold a Charge
Battery Charging Delayed When Operating Notebook in High Ambient Temperatures
Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter
Battery Indicator Light Turns On and Off While Battery is Charging
To understand more about how your battery works: Click here
If you are able to reach some resolution, please click on Accept Solution to help others with similar issues.
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Have a good day, Ahead.
I am an HP Employee
11-28-2016 05:46 AM
11-28-2016 07:58 AM
Thank you for replying,
I understand the steps provided seem a bit orthodox but it seems to have helped others in the past,
hence I would appreciate if you could attempt the same.
If the issue persists, I recommend you follow the below steps:
Here's the possible reason for your concern:
The computer will drop its wireless connection when it is unplugged from the AC adapter and starts using battery power. This happens because the power settings are configured to automatically reduce the power to the wireless network adapter, resulting in a smaller broadcast radius. When the broadcast radius falls outside the range of the access point's broadcast radius, the wireless adapter disconnects. Although the device manager can be set to turn off the wireless device to save battery power when the power level is low, this can cause the wireless device to quit while still operating on battery power.
To resolve this issue, adjust the power settings so that the wireless network adapter remains at full strength even when the computer switches over to battery power.
Adjust the wireless network adapter power settings
Disable the wireless device's power-saving option
For details: Click here
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Thank you for posting in the HP Support Forum. Have a great day!
I am an HP Employee
11-28-2016 10:28 AM
Ps do I still have to run the laptop down to 15% and follow your instructions for your first post?
11-28-2016 10:49 AM - edited 11-29-2016 11:16 AM
Thank you for the update,
I'm glad you've followed my suggestions and Yes,
you could attempt the steps from my first post as well,
To be on a safer side as that, may just do the trick.
Keep me posted,
If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that’ll help us and others see that we’ve got the answers!
I am an HP Employee