No Wifi or Ethernet Connectivity

[kcapric]

About 6 months ago I lost wifi and tried various ethernet cables with no luck.  I ended up just buying another PC but would really like to get this one back up and running now that losing the stored files are no longer an issue.  Yesterday I did the complete reset and still cannot get online.  I'm using a brand new cat5e ethernet cable and everything else using the internet connection is running fine.  Any suggestions?

[The_Fossette]

@kcapric,

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I’d love to help!

I recommend you perform a test on the wireless card and the network card to make sure that the hardware is working fine.

Follow the steps in the below article to perform the test.

https://support.hp.com/lt-en/document/c03467259

Let me know how it goes and you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Take care.

Cheers!

[kcapric]

Hi!  Thanks for this, I will try it on Monday when I am back in the office.  In the meantime I was able to get access with a wireless usb adapter, which makes me think the main issue is a component  failure.  I appreciate you getting back to me!

[Echo_Lake]

@kcapric

Thank you for posting back.
I am the Echo_Lake  looks like you were interacting with @The_Fossette, but he is out of the office today, so I'll take over from here.

Work on it as per your convenience and keep me posted on the results for further assistance.

[kcapric]

I downloaded the latest version of hp diagnostics and ran the test - everything passed.  Did that inlclude checking the wireless card?  I didn't see that mentioned in the test.

[The_Fossette]

@kcapric

It is great to have you back and your patience is greatly appreciated.

Please follow the below steps to run a test on the wireless card.

1. Select Start, and then select HP Help and Support. Right-click HP PC Hardware Diagnostics for Windows, select More, and then select Run as administrator.

   

2. The app opens to the main menu. Click Component Tests.

   

3. The Component Tests menu displays. Click the plus sign next to each component to expand the selection.

   Your Component Tests menu might be different, depending on the components installed on your computer.

   

Let me know how it goes.