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Rug73
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Message 1 of 4
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Solved!

No Wireless

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Hi my wireless option has disappeared from my computer, no WiFi or wireless in device manager, it’s on flight mode but I can not get on flight mode option to turn off, I’ve been sat here hours and tried so many different options but nothing helps 

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Rug73 Welcome to HP Community!

Have you run a wireless card test on your computer?

 

Download and install the HP Hardware diagnostics tool from this link

Once installed, shut down your computer.

Wait for a minute. 

Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 

Select the component test and run a wireless test on your computer. 

Refer to this HP Article for assistance. 

If the test fails or does not detect the wireless card, it could be faulty.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

View solution in original post

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3 REPLIES 3
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 21,213 2,622 4,103
Message 2 of 4
Flag Post
HP Recommended

@Rug73 Welcome to HP Community!

Have you run a wireless card test on your computer?

 

Download and install the HP Hardware diagnostics tool from this link

Once installed, shut down your computer.

Wait for a minute. 

Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 

Select the component test and run a wireless test on your computer. 

Refer to this HP Article for assistance. 

If the test fails or does not detect the wireless card, it could be faulty.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

Was this reply helpful? Yes No
Rug73
Author
New member
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Message 3 of 4
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HP Recommended

Hi thank you for messaging me back, it actually worked and I am up and running again thank you so much 👍🏻

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 21,213 2,622 4,103
Message 4 of 4
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@Rug73 That's awesome, I'm glad it worked,

Remember, if you ever need help related to your HP device,

We'll be right here and happy to help, take care and have an awesome day, ahead.

Riddle_Decipher
I am an HP Employee

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