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HP Recommended
Microsoft Windows 11

First off, I am using an old PC because my new HP is not working   New unit:  All-in-one 27" running Win 11 Home.  I've had it about a month.

 

A week ago I lost wireless internet connectivity.  When I check Settings>Network & internet  the display says wifi is "Connected, secured".  But I am unable to connect with any website, getting responses like "This site can't be reached"    All off-line apps seem to be OK but I can't connect on-line. 

 

Help, please

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @jgl7 

I can only give you one more piece of advice.

 

If HP warranty is valid -> Contact HP Support

An HP technican should look at the problem, possibly the wireless card is defective or there is another technical error. In this case, nothing can be repaired with software installations.

 

Kind regards

View solution in original post

3 REPLIES 3
HP Recommended

Hello @jgl7 

 

We have already communicated with each other. I have not received a response from you ?

See here

 

Kind regards

HP Recommended

Sorry.  Intended to send this elsewhere.  Hoping for inspiration.

HP Recommended

Hello @jgl7 

I can only give you one more piece of advice.

 

If HP warranty is valid -> Contact HP Support

An HP technican should look at the problem, possibly the wireless card is defective or there is another technical error. In this case, nothing can be repaired with software installations.

 

Kind regards

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.