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HP Recommended
OMEN 30L Desktop - GT13-0024
Microsoft Windows 10 (64-bit)

Hi! I have had my OMEN 30L gaming desktop for a little over a year now. Everything has been going great, however, 2 days ago when I went to go play games, I was not connected to the internet. So, I opened the networks menu. The only things there are the network settings button and the airplane mode button. Since then, I have done so many tutorials and online methods that my eyes are practically bleeding.

Some things I feel important to add:

 - I have not had an update in a week (I looked at my update history). 

 - When I go into the network driver, its status is "Windows is still setting up the class configuration for this device".

 - In the Windows network settings, wifi, ethernet, and other network settings are not there.

 - I tried plugging an ethernet cable into my PC, however, it says that there is no cable plugged in.

 - In the Network Connections menu, the one labeled 'WiFi' is not there.

Also, to add insult to injury, when I tried to reset my BIOS settings, it reset my security settings as well. When I tried to log in again, it asked me to set up my password again. However, setting up your password requires internet, which I DO NOT HAVE. I am locked out of my PC without any way to get back in. How do I get out of this infinite loop of misery?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.