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‎09-26-2023 04:29 PM

HP Recommended
Product: HP Z1 G9 Tower Desktop (7F0E1AV)
Operating System: Microsoft Windows 11

I have just bought this PC. I have it running on a eithernet cable but can find no wifi connectivity at all. There is no wifi connections icon (none of the fixes work) and no wifi settings (in Settings/ Network & Internet). I have tried multiple troubleshooters and recommended fixes but none work. I have updated all the software although 1 Nvidia and 2 Realetk updates won't work. Have I bought a PC that does not connect to wifi or is there something that can be fixed here? Thanks for any advice.

Category:
1 person had the same question
2 REPLIES 2

‎09-26-2023 08:27 PM

HP Recommended

@Paul88888 

 

Its specs

 

           https://support.hp.com/us-en/document/ish_5878469-5878634-16

 

Your machine should have one of the following wifi adapters

 

  • Intel Wi-Fi 6E AX211 802.11ax (2x2) and Bluetooth 5.2 Combo (Intel vPro, supporting gigabit data rate)
  • Intel Wi-Fi 6E AX211 802.11ax (2x2) and Bluetooth 5.2 Combo (non-vPro, supporting gigabit data rate)
  • Realtek 8852BE Wi-Fi 6 802.11ax (2x2) and Bluetooth 5.2 Combo

 

Please check Device Manager to see what is has.

 

Regards.

BH
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‎09-27-2023 01:32 AM

HP Recommended

Many thanks for taking the time to reply. I can't see any of those listed in Device Manager (showing hidden devices)

Paul88888_0-1695799965494.png

 

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