No wifi

[Nowifioption]

I’ve tried everything I tried what hp told me and browsed the internet for hours but nothing works I have no wifi option and only Ethernet and status option that dosnt have internet I’m using a windows 10 pro version 20H2 if u need more information about my pc contact me at [personal info removed]

[Raj_05]

Hi @Nowifioption,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP laptop's Wi-Fi adapter is not being recognized by Windows. This issue could be related to the network driver, system configuration, or a hardware malfunction. Let's go through a few troubleshooting steps to resolve this.

Check Device Manager

• Press Win + X and select Device Manager.
• Expand Network Adapters and check if your Wi-Fi adapter is listed (usually named something like Intel, Realtek, or Qualcomm).
• If the adapter has a yellow exclamation mark or is not listed:
  • Right-click and select Scan for hardware changes.
  • If it's not detected, try reinstalling drivers (see step 2 below).

Reinstall or Update Wi-Fi Drivers

• If your Wi-Fi adapter is visible in Device Manager:
  • Right-click it and select Uninstall device.
  • After uninstalling, reboot the laptop to let Windows reinstall the driver automatically.
  • If that doesn't work, visit HP’s official support website to download the latest drivers for your laptop model or use HP Support Assistant to install them.
• If the adapter isn't visible, download the drivers from HP or your network card’s manufacturer's website using another device, then transfer them via USB.

Enable Wi-Fi via BIOS

• Restart the laptop and enter the BIOS by pressing the appropriate key during startup (usually Esc, F10, or Del).
• Look for the Network or Advanced section and ensure the Wi-Fi adapter is enabled.
• Save and exit the BIOS.

Run the Network Troubleshooter

• Go to Settings → Update & Security → Troubleshoot → Additional troubleshooters.
• Select Network Adapter and run the troubleshooter.

Check Services

• Press Win + R, type services.msc, and press Enter.
• Scroll down and find WLAN AutoConfig.
• Right-click it, choose Properties, and ensure the service is set to Automatic and is running. If not, start the service.

[Raj_05]

Reset Network Settings

• Go to Settings → Network & Internet → Status → Network reset.
• This will reset your network adapters and settings, requiring a reboot afterward.

Windows Updates

• Make sure that your Windows 10 Pro is up to date (especially because you're using version 20H2, which is an older version).
• Go to Settings → Update & Security → Windows Update and check for any pending updates.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support