02-07-2020 02:11 PM
Just purchased a HP Slim desktop with Windows 10. System has been setup and connects to the wireless network. When trying to search the web using any search engine I get a message stating it is not connected to the internet. This happens each time the system goes to sleep mode or is shutdown. To resolve, I have to reset the wireless then reset the internet IP & winsock in command prompt,
02-08-2020 11:29 AM
I have gone through your Post and I would like to help
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
If the issue persists please follow the instructions in this Link: https://support.hp.com/in-en/document/c06282875
Keep me posted how it goes
Thank you and have a wonderful day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
02-09-2020 04:47 PM
Still have the same issues. PC & software are up to date.
The wireless icon shows connected with internet access yet all search engines say no connection available. Still requires a manual reset in windows command prompt.
02-10-2020 04:19 PM
I recommend you follow the below steps and check if it helps.
- Press Windows Key + S, and type Network and Sharing Center.
- Click on the top result to open Network and Sharing Center.
- Click on Change adapter settings.
- Right click on Wireless Network Connection and select Properties.
- Click on the Configure button.
- Choose the Power Management tab.
- Uncheck the Allow the computer to turn off this device to save power.
- Restart your device and check if the issue persists.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee