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DWT008
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Message 1 of 2
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Not able to make wireless connection with Envy 5531

HP Recommended
HP ENVY 5531
Microsoft Windows 10 (64-bit)

My Envy 5531 printer cannot consistently connect to our  family network. It finds other local networks but not our family. It will connect on some startups without any changes so I am mystified. A local tech said it sounds like the wireless is screwed-up in the printer but a day later I was able to connect but it only lasted for a couple of hours. Any suggestions would be welcomed.     

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@DWT008

 

Welcome to HP support community.

 

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

  1. Run HPPSdr.exe from the download location on your computer.

  2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

    • If your printer in not in the list, turn it off and on, and then click Retry.

    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

  3. If a screen prompts you to turn on printer updates, click Yes.

  4. If a screen prompts you to make your printer the default printer, click Yes.

  5. Try to print.

Assign manual IP address and that should fix the issue.

  1. Load plain white paper in the input tray.

  2. On the printer control panel, touch the Wireless icon .

    The Wireless Summary opens.

  3. Touch Settings, and then touch the Down.

  4. Touch Print Reports, and then touch Network Configuration Page.

 

Setting a Static IP Address

Once you know your printer’s IP address, entering it is pretty easy. Here’s what you do:

HP Printer Static IP Address

  1. Run your Web browser.
  2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
  3. Click the Networking tab.
  4. Under Connections, click Wireless.
  5. Under IP Address Configuration, click Manual IP.
  6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
  7. Click Apply.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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