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‎03-21-2025 05:47 PM

HP Recommended
Product: HP All-in-One Desktop PC 27-cr1000i (8J0E1AV)

I am having issues with 3rd party apps.  If I am on the app and need to pay for something or register for something I get a message saying that I am not connected to the internet.

I am connected and can go online with no problem.  Can someone help me figure this out?

thanks -  Pattiluv

Category:
1 REPLY 1

‎03-28-2025 08:47 AM

HP Recommended

Hi @pattiluv,

Welcome to the HP support community.
 

I understand you have trouble using a 3rd party app on the PC, Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

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