cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
mitchdawg
New member
1 0 0 0
Message 1 of 2
268
Flag Post

Not sure if I need a wifi replacement on my HP Pavillion 550-540t

HP Recommended
HP Pavillion 550-540t
Microsoft Windows 10 (64-bit)

Much gratitude for any attempt to help me out.

Issue

  • My wifi on my desktop pavillion machine all of the sudden started having internet problems.The adapter is still showing in the device manager. I am not sure if wired causes same issues.
  • If this needs replacement, I am uncertain what I should be getting and where existing one is on motherboard.

Behaviors

  • Internet is cutting in and out.
  • Initially I was able to peform a speed test and I saw internets speeds around 30mbs when a mac computer on the same network and phsically next to it is running at 160mbps.
  • Currently, I am unable to run speed tests. Speed tests cause disconnection. (They are not the only thing that cause disconnction)

Note:

I have gone to device manager, and the adapter is showing up.

 

Photos

 

IMG_2727.jpg

 

 

 

 

IMG_2728.jpgIMG_2729.jpg

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,966 2,659
Message 2 of 2
Flag Post
HP Recommended

@mitchdawg,

 

Welcome to the HP Support Community!

 

I recommend you uninstall the wireless driver from device manager and then download and install it from the below link.

 

https://support.hp.com/in-en/drivers

 

Here is how it is done.

  1. Start Control Panel, click Hardware and Sound, and then click Device Manager.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

If you continue facing the issue, then run a test on the wireless card following the below steps.

  1. Turn on the computer.
  2. Immediately press the f2 key repeatedly, about once every second, until the UEFI menu opens.

When the UEFI menu opens, select the diagnostic test you want to run, and then follow the on-screen instructions.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation