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e-hahn
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Omen Command Center / Network-Booster: No internet connection found

HP Recommended
HP Pavilion TG01-1209ng
Microsoft Windows 10 (64-bit)

The Network-Booster in the Omen Command Center tells me that it cannot find an internet connection:

omenccnb.jpg

All drivers and the bios are up to date.

A bug in the new CC version?

5 REPLIES 5
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 6
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@e-hahn Welcome to HP Community!

 

I understand that the Omen Command Center / Network-Booster: No internet connection found.

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

I suggest you first uninstall the software completely from the control panel > programs 

 

Next run the SFC scan. you can refer to this Link: https://support.microsoft.com/en-in/help/4026529/windows-10-using-system-file-checker

 

Then download the latest Omen Command Center from this Link: https://www.microsoft.com/en-us/p/omen-command-center/9nqdw009t0t5?activetab=pivot:overviewtab

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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e-hahn
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Message 3 of 6
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Sorry, but as I already wrote, all drivers and the BIOS are up to date, Windows is up to date, the OCC is up to date.

 

The problem still exists.

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praveen196
HP Support Agent
HP Support Agent
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Message 4 of 6
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@e-hahn

 

I understand your concerns.

 

In that case, I would suggets you perform the system reset.

 

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

  • If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

  • If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

Have a nice day!!

 

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e-hahn
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Is that supposed to be a joke? I should reset my system because the OCC has a bug?

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praveen196
HP Support Agent
HP Support Agent
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@e-hahn

 

I understand your concerns.

 

In that case, I would suggets you conatct our phone support and check for the option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Have a  nice day!!

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