cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Ha25
New member
3 2 0 0
Message 1 of 6
426
Flag Post

Option to connect to Wifi disappeared in the systems

HP Recommended
HP15zLAP
Microsoft Windows 10 (64-bit)

Hi there, 

Recently I find a problem of my HP15z laptop. It begins 3 months ago. When I open internet to connect to wifi as usual, I didnot see the wifi button there or any other wifi network. Usually all the wifi networks will appear in there. I tried to open network in the setting, still don’t see wifi option or setting anywhere. It looks like it has completely vanished from my computer, I have no idea.  I tried to open the device manager that everyone talked about, but I don’t see wifi adapter there neither. A few weeks ago, after I restarted my laptop,  the wifi came back, but it disappeared again after. It’s been months, please help.

5 REPLIES 5
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,851 1,563 1,612
Message 2 of 6
Flag Post
HP Recommended

@Ha25, Welcome to HP Support Community!

 

Follow the steps below-

 

Disable the Power Off option for the adapter:

1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)

2. Expand the Network adapters.

3. Right click on the Ethernet/Wireless Adapter and click Properties.

4. Click the Power Management tab.

5. Remove the check mark beside Allow the computer to turn off this device to save power.

6. Click OK.

7. Test.

 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

 

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Ha25
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

Hi, 

I couldn’t find the Ethernet/Wireless Adapter option under my network adapters. The options that I have are: 

 

Realtek PCle FEFamily Controller

WAN miniport (IKEv2)

WAN miniport (IP)

WAN miniport (IPv6)

WAN miniport (L2TP)

WAN miniport (Network Monitor)

WAN miniport (PPPOE)

WAN miniport (PPTP)

WAN miniport (SSTP)

 

Was this reply helpful? Yes No
praveen196
HP Support Agent
HP Support Agent
10,488 10,467 476 765
Message 4 of 6
Flag Post
HP Recommended

@Ha25

 

I understand your concerns.

 

  1. I have a few steps that will resolve your concern,  

  2. Do a hard reset of the notebook to see if that gets the card to show up.   

 Click here for instructions.  

  1. Reinstall the drivers from the HP website.  

  2. If the issue persists, recover the original drivers from HP/Recovery manager.  

  3. Initiate a system restore followed by a Recovery to resolve the issue.  

Have a nice day!!

Was this reply helpful? Yes No
Ha25
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

Hi,

How do I reinstall the drivers from ho website?

thanks

Was this reply helpful? Yes No
KrazyToad
Retired
Retired
22,744 19,097 1,374 1,297
Message 6 of 6
Flag Post
HP Recommended

You can use this Link: https://support.hp.com/in-en/drivers

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation