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‎03-30-2019 05:04 AM

HP Recommended
Product: HP 22 coo2ona all-in-one
Operating System: Microsoft Windows 10 (32-bit)

Hi all.

 

i did a recommended bios update from HP and now it won't list the WiFi adaptor and will only accept ethernet connection.

 

Can any help with this issue?.

 

Kind regards 

 

Bill

1 REPLY 1

‎03-31-2019 04:50 PM

HP Recommended

@WilliamDuggan Welcome to HP Forums!

I have a few steps to help you out:

 

Have you run a wireless card test on your computer?
 
Download and install the HP Hardware diagnostics tool from this link. 
Once installed, shut down your computer.
Wait for a minute. 
Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 
Select the component test and run a wireless test on your computer. 
Refer to this HP Article for assistance. 
If the test fails or does not detect the wireless card, it could be faulty.

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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