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WilliamDuggan
New member
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Message 1 of 2
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Flag Post

PC doesn't see my wireless adaptor

HP Recommended
HP 22 coo2ona all-in-one
Microsoft Windows 10 (32-bit)

Hi all.

 

i did a recommended bios update from HP and now it won't list the WiFi adaptor and will only accept ethernet connection.

 

Can any help with this issue?.

 

Kind regards 

 

Bill

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@WilliamDuggan Welcome to HP Forums!

I have a few steps to help you out:

 

Have you run a wireless card test on your computer?
 
Download and install the HP Hardware diagnostics tool from this link
Once installed, shut down your computer.
Wait for a minute. 
Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. 
Select the component test and run a wireless test on your computer. 
Refer to this HP Article for assistance. 
If the test fails or does not detect the wireless card, it could be faulty.

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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