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HP Recommended
HP ENVY 13-ay1000 x360 Convertible PC (3T486AV)
Microsoft Windows 11

I bought a new laptop recently and I have been having issues with the ping when I play any games. The old laptop I had which was from HP as well didn't experience this problem despite having the same internet connection as my current one. It had windows 10 whereas my current laptop has windows 11. Whenever I play any game I get a really unstable connection, frequent ping spikes, and an altogether not-a-good experience.  My wifi is super fast always being above 100MBPS in speed. It is not a wifi issue I believe but something to do with the laptop itself and I can't figure it out. I have tried updates, downloading drivers, restarting my router, and even researching for it online but none of it has helped. Someone, please help me. 

2 REPLIES 2
HP Recommended

Hello @Ayush2000 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we continue ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Network adapters>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3Please report back

HP Recommended

Hello, Ub6424
Thank you for replying, it is much appreciated. Here are all the details you asked for. 

OS Name:  Microsoft Windows 11 Home Single Language

Version: 10.0.22621 Build 22621

System Model: HP ENVY x360 Convertible 13-ay1xxx

System SKU: 54B71PA#ACJ

( equals HP product number (p/n) )

Processor: AMD Ryzen 5 5600U with Radeon Graphics, 2301 Mhz, 6 Core(s), 12 Logical Processor(s)

BIOS Version/Date: Insyde F.06, 07-11-2022

BaseBoard Product: 8929

BaseBoard Version: 95.29

Ayush2000_1-1673974700295.png

Screenshot of <Network adaptors> and <other devices>.  ⬆️

I hope you find these details useful. 

Please report back ASAP.

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