Pavilion Model 23 Mouse and Keyboard not connecting

[Gracie07]

Hi everyone.

A friend of mine has purchased Pavilion Model 23 few years ago. It was used by her kids. Just recently, she checked on the computer and found out that the keyboard and mouse aren't connecting.

Batteries are new. My friend said that when they bought it everything was working well. There was no receiver that needs to be plugged in the computer. Just press the Connect button in blue and it connected to the computer flawlessly.

But now, it isn't connecting. The mouse has red light when turned on. The keyboard has no light indication though.

Can someone please help out on this?

Appreciate you all. Thank you.

[Nal_NR]

Hi @Gracie07,

Welcome to the HP Support Community. 

I'd like to help!

If the keyboard not working with the battery on, then this needs a one-on-one interaction with internal HP support.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

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