Persistent Network Connectivity Issues – Both Wi-Fi and Ethernet Not Connecting

[Naryli]

Hello HP Community,

I'm hoping someone here might have insights or suggestions—I’m at my wit’s end.

Both my Wi-Fi and Ethernet connections are refusing to connect to my main router. I recently had a technician replace all the internal wiring, and we even upgraded the router to a newer, more advanced model. Unfortunately, I’m still facing the exact same connectivity issues. I've also tried power cycling router so many times.

• For reference, I’m running Windows 11 Home Insider Edition. My network adapters are:
• Realtek Gaming GbE Family Controller (Ethernet)
• Realtek RTL8822CE 802.11ac PCIe Adapter (Wi-Fi)
• Here’s what I’ve already tried:
• Flushing the DNS and resetting the TCP/IP stack
• Restarting the computer and router multiple times
• Uninstalling, reinstalling, and updating all relevant network drivers
• Despite all of this, nothing seems to work. If anyone has run into something similar or has advanced troubleshooting steps to suggest, I’d really appreciate the help.
• Thanks in advance, – Naryli

[Paul_Tikkanen]

Hi:

Since you didn't mention the driver versions and dates of the drivers currently installed, this is the latest Wi-Fi driver HP has for your PC:

Wi-Fi:

RTL8822CE/RTL8822BE/RTL8821CE, version 2024.10.230.600

sp160300.exe

For the Ethernet, I would try the latest driver from the Realtek site:

1st one on the list

Realtek PCIe 1G / 2.5G / 5G / 10G Ethernet Family Controller Software