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- HP Community
- Desktops
- Desktop Wireless and Networking
- Poor DOWNLOAD speeds while UPLOAD remains fine??

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01-22-2021 01:11 PM
So, I pay for 80Mbps download speed, and 20Mbps upload speed with my ISP. Now, my phone, and all other devices, can get a maximum of around 60Mbps down and 12-17Mbps up over wifi, which is perfectly acceptable.
My Desktop PC however, while it seems to claim between 12-18Mbps UPLOAD speed, it can only seem to reach highs of about 10Mbps download. I believe it is an issue with the desktop, as it has only been an issue in recent months, I dont have an exact date as I cant remember.
My computer is currently set up using powerline adaptors, TP-Link AV600 to be more precise, which have worked brilliantly in the past. I acquired new ones today because I thought that would be the issue but alas it was not. I have tried moving them to a different plug, again no joy. Even over Wifi, my computer can still trap similar upload speeds, but doesnt seem to be able to get better download speeds.
I'm confused because surely if it was a hardware issue the upload and the download speed would both be lesser percentage wise, however my upload seems to be fine, while my download is nothing short of awful and making it a pain to work with everything so slow.
Any suggestions? Help would be much appreciated.
Thanks,
George
01-26-2021 01:36 PM
I reviewed your post and I understand that you are facing issues with the Internet connection speed.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the below steps and check if it helps.
Powercycle the network:
1. Shut down your notebook.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.
Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.
Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.
It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.
Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee