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4ugeorgyo
New member
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Message 1 of 2
239
Flag Post

Power or Power Plug in

HP Recommended
TouchSmart 610-1050y
Microsoft Windows 10 (64-bit)

Just recently I   had to hook my ethernet cable to a USB connector because the ethernet connector stopped working. Now I am having problems with the power turning off and on intermittently.Could that whole board be going bad? How can I fix the power?

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@4ugeorgyo

 

Welcome to HP support community.

 

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others

Sandytechy20
I am an HP Employee

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